Easily Handle Peak Hours With an Overflow Answering Service

Stop letting peak call times, staff shortages, or sudden call spikes lead to missed opportunities and frustrated customers. Meet Luna, your overflow call handling agent that steps in whenever things get busy.

Give your callers fast, accurate support and a smooth experience every time with a reliable overflow call answering solution that keeps your business reachable 24/7/365 across Canada and the United States.

Overflow Answering Service

Easy setup

Get started in minutes with a simple setup that lets you choose exactly when overflow calls are forwarded to Luna. No complicated systems or tech setup. Your service is ready to go as soon as you are.

Budget-friendly

High-quality overflow call handling built for small business budgets. Plans from $49/month with parallel call capacity and a 7-day free trial.

Grows with your business

From startup to scale-up, Luna adapts as your business evolves, handling more concurrent overflow calls and growing alongside your success.

Relying on Traditional Services for Call Overflow is Costing You Customers

Traditional overflow services are not built for small businesses. They are slow to adapt, expensive to maintain, and often leave customers with inconsistent or impersonal experiences. When call volume spikes, these outdated setups simply cannot keep up, and that is where your customers slip away.

Unreliable availability

Traditional setups leave callers waiting, pushed to voicemail, or unanswered entirely, creating gaps in coverage at the moments you need support most.

High costs

Call center providers charge premium rates for basic call handling, leaving small businesses paying more than they should for support that rarely meets their actual needs.

Lack of flexibility

Standard packages and long contracts make it hard to adapt when your business changes or demand fluctuates, causing bottlenecks, long waits, dropped calls, and unhappy customers.

Meet Luna, the overflow reception service made for small businesses across Canada and the U.S. Always available, trained on your services, and ready to step in during busy moments. Luna delivers the professional call handling your customers expect, with the flexibility and pricing that fit how small businesses really work.

Why Your Business Needs an Overflow Call Handling Service

24/7 Call Answering

With Luna as your overflow receptionist, your business is always open. She is not just picking up the phone. She is intelligently managing every call. Whether you are in a meeting, off the clock, or focused on your work, Luna makes sure every caller is greeted, heard, and helped.

  • Never miss a chance again to book a job or win a lead.
  • Stay focused on your work while Luna takes care of ringing phones.
  • Build trust by always being available, even after hours.

Your business does not stop at 5 p.m., and neither should your front desk.

Never Miss a Call Again!
24/7 Call Answering

Custom Trained on Your Business

Luna is trained specifically for your business, so every caller gets a personalized, on-brand experience. She is fine-tuned to handle FAQs, follow-up questions, and more, just like a real member of your team, because she understands how your business works.

  • Answers questions with your front desk tone and knowledge.
  • Asks the right questions every time, just like a real receptionist.
  • Keeps callers engaged with relevant, business-specific information.

Luna speaks your language because she learned it from you.

Get Your Custom Receptionist Today!
Custom Trained on Your Business

Smart Call Filtering

Stop letting spam calls interrupt your day and steal your focus. With advanced call filtering, Luna acts like a smart receptionist by catching unwanted calls before they ring through, so you can concentrate on the conversations that matter most.

  • Filter out unwanted calls so you only deal with real customers.
  • Improve response efficiency by focusing on genuine inquiries.
  • Stay focused by cutting out unnecessary call interruptions.

Pick up the calls that matter. Skip the ones that do not.

Start Filtering Calls Now!
Smart Call Filtering

Lead Capture & Appointment Booking

Turn more calls into customers automatically. Luna is not just an answering service that picks up the phone. She actively helps you grow by capturing leads, scheduling appointments, and making it easy for callers to convert.

  • Capture every opportunity, even when you are closed or asleep.
  • Grow revenue without adding staff or increasing overhead.
  • Run ads confidently knowing every call will be answered.

More calls, more conversions, no extra effort. Luna books it, you close it.

Put Your Calls on Autopilot!
Lead Capture & Appointment Booking

Integrations with Your Favorite Tools

Luna connects with the calendar and CRM tools you already use. When a caller wants to book an appointment, Luna captures details, sends booking links via SMS, and logs every call to your workflow automatically.

  • Book appointments and send confirmation links during the call.
  • No manual follow-up needed for routine scheduling.
  • Callers get instant next steps without hold music.
  • Seamlessly integrates with Follow Up Boss, Make, and more.

Every overflow call logged where your team already works.

Connect Your Tools Today!
Integrations with Your Favorite Tools

Intelligent Human-Like AI

Luna is not just a tool. She is a smart, consistent, and affordable addition to your team. She delivers a high-quality caller experience at a fraction of the cost of live agents or voicemail-only setups.

  • Gives every caller a professional, friendly interaction.
  • Never forgets a script or has a bad day, no matter how busy it gets.
  • Continuously improves with your FAQs and business updates.

The only receptionist who works around the clock and never asks for a raise.

Try TalkLuna Today!
Intelligent Human-Like AI

Concurrent Overflow Call Capacity

When volume spikes, Luna handles multiple callers at once as your overflow receptionist. No busy signals, no queue, no missed opportunities during campaigns, lunch rush, or storm season across Canada and the United States.

  • 10 parallel calls on Lite and Pro; 20 on Max.
  • Critical during marketing campaigns and seasonal rushes.
  • Scales instantly without hiring temporary staff.

Peak demand handled without peak staffing costs.

Start Free Trial
Concurrent Overflow Call Capacity

Luna Has Even More to Offer

Custom Greeting

Make every caller feel valued with greetings tailored to your business. Set the right tone from the first hello.

Smart Message Taking

Define the questions Luna asks so you capture complete details: service type, urgency, location, and callback preferences.

Spam Filtering

Automatic robocall and spam detection keeps your line clear so your team focuses on real customers.

Smooth Call Transfers

Warm-transfer urgent callers to the right person with context. No awkward pauses or repeated explanations.

Multi-Language Support

English, French, and 32+ languages. Ideal for bilingual Canadian markets and diverse U.S. metros.

Instant Email & SMS Notifications

Real-time summaries after every call so you know who called and what they need without watching the phone.

Booking Link via SMS

Luna can text booking or reservation links during the call so callers confirm appointments without hold music.

Call Recordings & Transcripts

Full recordings and transcripts in your inbox. Review conversations, settle disputes, and improve service quality.

Experience the TalkLuna Difference

Forget the stress of unpredictable call volumes and the cost of overstaffing. TalkLuna is a next-generation overflow answering service that is smart, intuitive, and truly human-like.

Unlike traditional systems, Luna does not just take messages. She engages, responds, and adapts to your business needs in real time.

Give your callers a smooth, professional experience that keeps them coming back.

Stop losing business to busy signals. Try our overflow phone answering service today.

Start risk-free: 7-day trial with all features

How It Works in 4 Simple Steps

STEP 1

Train Luna on your business

Use your Google Business profile, website address, or basic business details, such as your company name, industry, and services, to quickly set up Luna, your AI answering service.

STEP 2

Confirm Luna has things right

Luna will be trained on your business details for accurate, professional interactions. Customize responses, set questions for message-taking, and define how calls are handled.

STEP 3

Forward your calls to TalkLuna

There is no need to change your existing business number. Simply forward your calls to TalkLuna and keep using the number your customers know.

STEP 4

Luna answers and takes messages

When a call comes in, Luna answers questions, captures leads, and takes a message according to your needs. You are notified by email and text, with recordings and transcripts saved in your inbox.

7-Day Free Trial on Every Plan

Pricing That Pays for Itself

Luna recovers an average of $26,000/year in missed-call revenue. Pick the plan that fits your call volume.

Luna Lite

For solopreneurs & micro-businesses

$49/mo
110 minincluded · $0.45/min overage
  • Custom business greeting & questions
  • Instant SMS & email notifications
  • 10 parallel calls
  • Email support
  • Call forwarding to staff
  • Booking link via SMS
Start 7-Day Free Trial
Most Popular

Luna Pro

For growing teams that need more

$99/mo
250 minincluded · $0.40/min overage
  • Everything in Lite, plus:
  • 2 Way SMS
  • Call forwarding to staff or departments
  • Booking / reservation link via SMS
  • 10 parallel calls
  • Live video onboarding call
Start 7-Day Free Trial

Luna Max

For high-volume & multi-location

$299/mo
1300 minincluded · $0.25/min overage
  • Everything in Pro, plus:
  • 2 Way SMS
  • 20 parallel calls
  • Priority support
  • Outbound Agent
Start 7-Day Free Trial
No contractsNo setup feesCancel anytimeWorks with your existing phone

MLS listings. TalkLuna's AI agent can access MLS data, an industry-first for voice agents, with support for major realtor boards across the United States and Canada. Coverage depends on your MLS.

Google
5.0on Google

What Our Customers Are Saying...

It has saved our team a significant amount of time by reducing the need to constantly go through voicemails, and the automatic transcription of contact information helps eliminate confusion and missed details.
Neil Hasicic

Neil Hasicic

Technology and Client Relations Manager, A.R Brokers

Join the growing list of companies who count on TalkLuna to handle their calls

From startups to growing teams across Canada and the United States, businesses trust TalkLuna to improve communication and deliver excellent customer service.

Sure Group
Hometown Media Group
Renter Casa
eXp Realty
Berkshire Hathaway HomeServices
Keller Williams Realty Group
Champs F.E.C.
Aldrin Raphael - AR Business Brokers
Sure Group
Hometown Media Group
Renter Casa
eXp Realty
Berkshire Hathaway HomeServices
Keller Williams Realty Group
Champs F.E.C.
Aldrin Raphael - AR Business Brokers

Frequently Asked Questions

From solo entrepreneurs and independent contractors to growing startups and larger companies, professionals across a wide range of industries trust TalkLuna to handle calls with professionalism and efficiency.

TalkLuna answers every call!

Start risk-free: 7-day trial with all features